Fix Appliances Now
A lead-capture and routing platform for an appliance repair operation, with a symptom checker on the front and partner scoring behind it.
An appliance repair operation in St. Louis that needed inbound homeowner enquiries qualified before a technician's day was spent on them, and routed to the right partner company afterwards.
The operational problemAn unqualified enquiry costs a truck roll. A qualified one that sits in an inbox costs the job.
What was delivered- A symptom checker that qualifies the homeowner's problem before the enquiry is submitted.
- A partner signup path for appliance companies taking overflow work.
- An administrator dashboard where leads are scored, routed, reassigned, status-tracked and annotated.
- Automatic partner scoring on postcode coverage, appliance specialism and payout value.
- Self-contained lead store and administrator control centre; no third-party CRM required to operate it.
- Live and taking enquiries, with routing and partner management running in the dashboard.
- No lead volume, conversion rate or revenue figure is published. None has been approved for publication.
Application engineering and deployment.
No consulting engagement on this one — it was delivered by the engineering arm directly for the client.
What this engagement draws on.
SOPHIA XT is the engineering arm of 3 Point Forward.
3 Point Forward
3 Point Forward does the business work: diagnosing what is actually wrong with an operation, planning the implementation, applied-AI consulting, training the staff who will run it, and managing the engagement.
SOPHIA XT — the engineering arm
SOPHIA XT does the engineering: custom business software, integrations, AI engineering, developer tooling and the research underneath it.
One company, two jobs. 3 Point Forward defines the operational problem and the implementation plan; SOPHIA XT builds what the plan needs. A company that already knows what it wants built can go straight to SOPHIA XT, and a company that needs the problem defined first should start at 3 Point Forward. Either door reaches the same team.
Something like this, for your operation?
Start with the assessment if the problem is not pinned down yet, or book a consultation if it is.